Well he has said that he didn't realise it wasn't allowed here. I guess for all he knew the majority of players he was against also used programmes. I don't know the guy and have never played him, but I feel he is being judged a bit harshly. He wasn't aware of the feelings about programmes, and has said he will make his opponent aware in future if he wishes to use one. Ratings will even out again and there doesn't seem much harm done. Everyone makes mistakes, he's admitted his and is willing to not make them again in future play.
I'll pull my head back in now!