Former FAQ entries Frequently asked questions - Games - Chess - One of the draw situations occured (threefold repetition of the position, two bare kings, 50 moves without a capture, etc.) but the game was not automatically finished as a draw.
3.2.2) One of the draw situations occured (threefold repetition of the position, two bare kings, 50 moves without a capture, etc.) but the game was not automatically finished as a draw.
BrainKing never enforces a draw in such situations because it would not be effective to implement all draw checking algorithms, regarding how rarely such positions happen. The solution is to contact the administrators and request to finish the game manually.
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