They helped my brother to get me back on-line..1 problem tho...they told him that you don't have to run a DSL modem when you get back on (or something to that effect) I tried re-installing att/yahoo so I can have High Speed. When I got everything registered an such..all the files associated w/ it...I'll get a box saying please wait a couple of minutes before I re-start, it had that message for more than that...I played an entire music CD! LOL....when I get the boxes cleared, there would be 1 box saying system rebooted. Would that mean that the system is being re-booted to att/yahoo instead of MSN & how long would it take before the modem is actually put into the comp? Before, I always had to turn the modem on before I even start the comp.