Two points I want to make. One, the problem doesn't originate in Fencers backyard even though it affects the people playing there. And two, the "customer is always right" began years ago at a large department store as a promotional gimmick. It caught on with customers everywhere (no surprise) and quickly became a sort of proverb, often quoted by (again, no surprise) unhappy customers. It's not a rule of any sort, and originally it only meant to convey how eager that particular department store was to please their customers. In reality no one really believes the customer is always right, and Fencer can hardly be held responsible for servers not under his control. So let's all get real, okay? I don't like taking half a day to make two moves but hey, stuff happens.

Or, the gremlins are doing it... that seems to be the most reasonable explanation.