Good or bad different strokes for different folks.I personally have not had any bad experiences with IYT or their custormer service department.In fact only good service... To do away with any one game site or anything else for that matter would create a monopoly, which would be very bad not only for game sites.This is relatively a new site.IYT has over a million players as to a few thousand here. How will this site be if it grows that big? To keep that many people happy is just unheard of.Sure voice your opinion to IYT staff and if you're unhappy don't play there. I'm sure they have a lot of satisfied customers too.Complaining about IYT at BK is useless and would be like complaining about Wal-mart at Sears.Some people like chocolate ice cream, while others like vanilla.If you don't like the chocolate,don't eat it....