Rose: sure. the quality of a graphic may vary. within word, there is no chance to change and/or increase the quality, because word is not the program one should use to embed graphics. unfortunately, naby people just know word and nothing else. if possible, the graphic should be sent as a graphic and not embedded into word. the average graphic with a good quality on a screen is a 72dpi-jpeg file. to be printed it should be minimum 150dpi. there are many easy-to-handle freeware-progs that help people to view and resize graphics. i recommend e.g. "irfan view"