Error caused by a device driver

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Problem description

A device driver installed on your computer caused the problem; however, we cannot determine the precise cause. To troubleshoot the problem, please see Getting help.

Getting help

Depending on which situation is applicable to you, please do one of the following:

If this problem occurred after you installed a new hardware device on your computer, the problem might be caused by the driver for the device. If you know the manufacturer of the device, contact the manufacturer's product support service for assistance.
Some software, such as firewall and anti-virus software, also installs drivers. If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. If you know the manufacturer of the software, contact the manufacturer's product support service for assistance.
If you don't know the driver's manufacturer and need help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
Updated drivers might be available on the Microsoft Windows Update website. At Windows Update, you can have your computer scanned and, if there are updated drivers available, Windows Update will offer a selection of drivers that you might be able to use. To learn more about updated drivers that might be available, visit Microsoft Windows Update.
For information about Microsoft support options, visit Microsoft Product Support Services.
Additional Technical Information

How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)