Jim Dandy: Fencer is a very smart guy, he has a brilliant product but often he forgets the fundmental in business..to keep his customers happy. 

 I've seen his 'type" many times,  my last boss in Sweden was very good in his profession but he could ask anyone to "go to h" if he was in that mood.  His carreer ended in 2 bancrupcies :)

I've tried to tell Fencer many times but then someone "pops up" and tell me to stop moaning :)

I do like Brain King but im worried that it wont last too long. Only a question who gets tired first, Fencer or his customers.. 

Jim Dandy: In my case it was meant as a christmas present to me and my wife with a "bonusdeal" (autopass) with Fencer.

I agree, thats no good (secure) investment but you know how we "americans" are at Christmastime..lots of charity !  LOL

 Fencer is showing his gratefulness by calling me "certain user", "Troll", annoying and other nice things...i can live with it  :)

wetware:Yesterday..many posts ago i posted that i "tested" 3 sites from Prag, all of them loaded very fast.

That doesnt tell me that there is a slow connection from Czech to USA. 

Fencer needs to try every possible solution even if it costs money or he is digging Brain King's grave...thats no moaning..thats the truth.

Jules: I could make a Mozilla video too, no difference :(

And yes..i clean/defrag, if that was the problem then everything should be slow

Ewe: LOL..a very constructive post!!

Want something more constructive?

Everything costs money, even good service.  Take a look at "Player list"   Of 1226 pages are 16 (sixteen!!) paying members.

Fencer needs more money....how?   Thats easy.....Encourage more people to pay..  16 of 1226 is a p in the Ocean imo.

The price isnt so high, even people with "personal reasons" can afford it

Jules: And how many more rooks do you think he'll get with this crap?

Not even you or Ewe want to pay full price as the site is now

Finally you agree...there is a solution but you dont want to pay for it

Well, if your goal is to keep your current customers, and to attract more, unsatisfied customers should be your problem, whether you can do something about or not, and whether the problems are real or imaginary.

Fencer: Our power ends at the outgoing port of our firewall.

Yes...., but, where your firewall ends is something you can do about. If there's a network problem, and that problem is caused by your upstream provider, then you aren't entirely powerless. You could switch provider, or get a faster pipe. I'm not saying you should, or that it's wise business wise, just pointing out that just brushing it off with "oh well, nothing we can do" is a bit short sighted. If Disney had build Disneyworld at the end of a dirt road, and people would complain it's hard to reach, Disney wouldn't say "oh, but the lines in the park are short, and it isn't our problem there's only a dirt road to our park".

A website cannot control the speed of the Internet, but it can decide where it connects to the Internet.