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Frequently asked questions - Games - All games - My game notification option is set but I still don't receive an email when my opponent makes a move. How can I fix it?

3.1.4) My game notification option is set but I still don't receive an email when my opponent makes a move. How can I fix it?

First of all, please keep in mind that email delivery is not reliable and even if it is sent, nothing can guarantee that it would really reach the recipient. BrainKing email notifications should be taken just as an informational service and if you really need to know if it is your turn to move, it is recommended to log in BrainKing at least once a day to check the status. However, to address this issue, please perform the following actions:
  • Check that the option "Notify by e-mail if the opponent makes a move and I am not online" at your Settings / General page is actually set, just to be sure.
  • Visit your Profile page and check that the email address registered with your BrainKing account is correct and does not contain any typos.
  • Inspect your mailbox spam folder and anti-spam settings of your email client. It is possible that BrainKing generated emails are wrongly marked as a spam, so they never reach your inbox folder.
And if nothing helps, please make sure that you are not logged in BrainKing when your opponent makes a move in your game. Notifications are sent only if you are successfully logged out or you did not make any actions for more than 5 minutes. Please note that if you leave a BrainKing page open at your web browser and BrainKing Chat Box is active, the chat box refresh feature keeps you logged in.
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