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WatfordFC: If she has Internet Explorer(IE) as navigator of internet then she could try to open a session of IE and go to the option Tools of the menu and select Windows Update. I think it ought to be enough.
(hide) If you are waiting for your turn, click on "change" next to the "refresh" on the main page, then set refresh the page to 30 seconds to get your turn to move displayed faster. (Servant) (show all tips)